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- HOW TO PURCHASE
1. What Types of Glasses Do You Offer?
Prescription Rx, readers, and non-Rx lenses starting at $89
Progressive lenses starting at $249
Non-Rx Polarized Sunglasses starting at $89
Prescription Polarized Sunglasses (Rx and Readers) starting at $139
Progressive Polarized Sunglasses starting at $299
Please note: For Progressive lenses orders to assure each pair is made to fit, we have a specialized team equipped to personally work with you from start to finish. To start, browse our collection, add your favorite frame to cart, and check out with the progressive lenses option. Once your order is processed, an experienced representative will contact you to complete the final steps.
Haven't heard from us? Send an email to email@example.com
2. What Do I Need In Order To Buy MILK Glasses?
To order, you will need an official copy of your eyeglasses prescription and pupillary distance (PD) measurement from an eye doctor.
Don't have one? Have MILK Eyewear call your doctor and we'll do all the work for you. During checkout select the ‘Have MILK Call My Doctor' option. Fill out your doctor or clinic's full name, clinic phone number, your full name, and your birthday. We'll verify all the information with your doctor.
3. How Do I Measure My Pupillary Distance (PD)?
With a mirror and a millimeter ruler, looking straight ahead, place the ruler under your eyes, letting it rest on the bridge of your nose. Place one end of the ruler at the center of your pupil, and measure to the center of your other pupil (continuing to look straight ahead). The distance between the two center pupils is your PD measurement. Repeat 2 or 3 times just to make sure your measurement is correct. It's best to ask a friend to measure it for you, but make sure you are both at the same height.
Please note: On average the PD measurement for most adults is between 55mm to 67mm. Don't fit in this range? Don't worry. Some of us are just born with very unique faces. Select the number you know is your correct size. If your measurement is not in the dropdown list, give us a call or contact us at firstname.lastname@example.org and we'll be more than happy to help you out!
4. Can I Order Multiple Glasses With Different Prescriptions?
You can add as many eyeglasses as you'd like to one order. Fill out the correct prescription for each pair of eyeglasses and checkout per usual.
5. Can I Purchase MILK Glasses In Bulk?
Of course. Send us an email at email@example.com and we'll set it up with you.
- ORDERS AND SHIPPING
- 1. Help, What If I'm Not Happy With The Fit of My Frames?
We want you to love your new pair of glasses. If you find they are not your cup of tea, let us know. Give us a call or email firstname.lastname@example.org and we'll help fix the issue.
If your frames don't fit correctly, you can have your eyeglasses readjusted at any retail location that offers adjustments.
2. How Long Will It Take For My Glasses To Get To Me?
At Home Try-Ons ship out the same day they are processed, while prescription orders may take up to 5-7 days to ship out. Typically this is how long it'll take your package to get to you:
Prescription eyeglasses and polarized sunglasses: 10-12 business days
Non-prescription eyeglasses and sunglasses: 5 business days
Please note: Orders placed on a Friday will not be processed until the following Monday.
3. Can I Check The Status Of My Order?
We always send an email with your tracking number attached. Emails are sent out as soon as your frames begin their journey.
Don't have the tracking number? Give us a call or email us at email@example.com. We'll be more than happy to find it for you.
4. Can I Cancel, Exchange, or Return My Order?
Yes. All purchases can be exchanged or returned within 30 days if they do not have an engraving. Unfortunately, because engraved glasses are personalized, they cannot be exchanged or returned. To get started, give us a call or email us firstname.lastname@example.org.
Orders can be cancelled within 2 hours after they are placed. Be sure to have your invoice number ready when you give us a call.
5. What Is The Cost Of Shipping?
Shipping and returns are always free.
6. I Lost My Return Label. Can I Get A New One?
Of course you can. Email email@example.com and we will gladly get you a new one.
- MY PRESCRIPTION
- 1. How Do I Fill Out My Prescription?
You can find out how to read your prescription by clicking on this link. You can also use the “Have MILK Call My Doctor” option during the check out process and have us do the work for you.
Still have questions? Give us a call. A representative from our Customer Service Team will be more than happy to assist you!
2. I Have A Really Strong Prescription. Can I Still Purchase MILK Glasses?
We will do as much as we can to meet your needs. See our prescription capabilities below:
4.00 to 6.00 lenses with frame is $89
6.00 to 10.00 lenses with frame is $89 + $30 (1.67 high index)
10.00 to12.00 lenses with frame $89 + $50 (1.74 high index)
Please Note: high index lenses are required if you have a stronger prescription. They'll keep your eyes lighter and more comfortable all day. If your prescription power is over 12.00 we advise you to consult your eye doctor. You can also buy non-Rx frames and take them to your eye doctor to get prescription lenses placed in.
- GLASSES ENGRAVINGS
- 1. Can You Tell me More About Engravings?
Engravings are a fun way to add a personal touch to your glasses. You can engrave a 10 character message (spaces count as a character) for $10 on one temple or $20 on both temples. You'll be the envy of all glasses wearers.
- PAYMENT OPTIONS
- 1. Do You Accept Medical Insurance?
We're sorry, we do not work directly with insurance companies. However, you can ask us for an itemized receipt to apply for reimbursement with your optometrist or medical provider.
2. How About FSA Or HSA?
Apologies again, we don't accept FSA or HAS. However, we are in the process of making this possible for you in the future.
3. What Sort Of Payments Do You Accept?
We accept any online debit or credit payments i.e. American Express, Discover, MasterCard, and Visa.
- MORE QUESTIONS?
- 1. Can't Find An Answer To Your Question?
Facebook, Tweet, or Email (firstname.lastname@example.org) us any of your questions. We'd love to hear from you!